What is an Initial Disclosure Document?
The Financial Conduct Authority (FCA) is the independent regulator of financial services. The Financial Conduct Authority require us to provide you with a document called an “Initial Disclosure Document”. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint.
Who are Fleetsauce Ltd ?
Fleetsauce Ltd specialise in Personal and Business Vehicle leasing. We use our knowledge and relationships with manufactures, vehicle suppliers, and finance providers to get you the best deal.
Our registered office is Ellkat House, Coed Aben Road, Wrexham Industrial Estate, Wrexham. LL13 9UH.
We are authorised and regulated by the Financial Conduct Authority – Firm reference 676763
We are registered with the Information Commissioners Office – Firm reference ZA050736
Fleetsauce Ltd are also a member of the British Vehicle Rental and Leasing Association (BVRLA) – Member number 10818.
Fleetsauce Ltd are credit brokers and not a lender and are not linked to any of our lending panel member.
Fleetsauce Ltd is a member of a group which includes V4B Ltd, Fleet Sauce Ltd, V4B Business Finance Ltd, R.A.D.S t/a The Car Shop, ACV Hire & Autolease Spain. Information is shared amongst the companies in line with our Privacy & Data Policy. Fleetsauce Ltd has Introducers who act on behalf of Fleetsauce Ltd. Information is shared between the Appointed Representatives/Agents Sub Franchises and V4B Ltd in line with our Privacy & Data Policy.
Who regulates us?
Fleetsauce Ltd is authorised and regulated by the Financial Conduct Authority. Our firms reference number is 676763. You can verify this on the Financial Conduct Authority's Register by visiting the Financial Conduct Authority's website: http://www.fca.org.uk/register/ or by contacting them on 0300 500 8082. Other services we offer are not regulated by the Financial Conduct Authority however the Financial Ombudsman Services has now been extended to handle some complaints under the Consumer Credit Act. Fleetsauce Ltd are also a member of the British Vehicle Rental and Leasing Association (BVRLA) – Member number 10818.
What services do we provide?
As a Financial Conduct Authority regulated credit broker, we can introduce you to a range of finance provider who may be able to help you finance your vehicle and provide other products services. Fleetsauce Ltd is a credit broker not a lender
We will provide you with either comparable details of firms most appropriate to your lending or purchase requirements or general information relating to finance products. In assessing your requirements, we may seek such information about your personal circumstances and objectives as this might be relevant to enable us to identify your needs. It is important that you provide us with accurate and relevant information. You will not receive advice, or a recommendation from us, but we may ask questions to narrow down the selection of firms offered, from which you can make your own choice if you so wish.
Do we charge for our services?
We charge a processing fee of between £0 and £1000 inc VAT per order which is non-refundable.
This fee covers without limitation the sourcing of a vehicle, sourcing of finance and order placement. The applicable amount is determined by a range of factors, including but not limited to the nature of the order, customer profile and other relevant circumstances. The precise sum payable will be confirmed on your Quote & Vehicle Order Form and shall become due immediately upon receipt of the corresponding invoice. The Processing Fee will be invoiced from V4B Ltd.
We charge a processing fee up to £360 inc VAT per amendment. The fee covers the administration of the amendments and is determined by nature of the amendment, customer profile and other relevant circumstances. The precise sum payable will be confirmed with you and shall become due immediately upon receipt of invoice.
We earn commissions paid by the finance provider with whom we have a professional broker agreement and do business with. These commissions will vary depending on each finance provider but will have no impact on our advice given.
For a copy of our Commission Disclosure Policy please email help@fleetsauce.co.uk
What do I do if I want to cancel?
Below outlines Fleetsauce Ltd cancellation policy & procedure only. Your selected finance provider and/or vehicle suppliers may have cancellation terms of their own which will also be enforceable.
Our cancellation policy differs dependant on order type. This information can be found on your order form.
To cancel your order please email help@fleetsauce.co.uk will your Name, Order Reference, Vehicle Ordered and Reason for Cancellation. Upon receipt of your cancellation request Fleetsauce Ltd will liaise with the finance provider and/or vehicle supplier and confirm any cancellation charges from them.
If no alternative recourse can be found and you continue with the cancellation the Customer Support Team will confirm your cancellation fee via email.
Regulated (Personal Contracts) - If you cancel within the 14days of signing the order form no cancellation fee’s will be charged and the order cancelled. We are permitted by law to retain/pursue payment of the Processing Fee to cover costs we have incurred in processing your order.
If you cancel after 14days of signing the Fleetsauce Ltd order form you will be charged up to £600 inc VAT. The cancellation fee shall be scalable from the time of signing the Vehicle Order Form through to the point of cancellation. It shall be calculated to reflect the value of the Services performed during that period and shall not be less than the reasonable costs and expenses incurred by Fleetsauce Ltd.
Unregulated (Business Contracts) - If you cancel any time after signing the order form you will be charged 3 months Rentals ex VAT.
What happened if Fleetsauce Ltd cancel my order?
If Fleetsauce Ltd cancel due to us not being able to fulfil the order, we will email you to confirm the reason we are unable to fulfil your order and confirm cancellation of the vehicle/finance. No cancellation fee will be issued however we will retain the processing fee for services rendered.
What to do if you have a complaint
If you have a complaint about any aspect of our service, please contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time.
To register a complaint:
Email - help@fleetsauce.co.uk
Call – 0800 032 1433
Write to – Fleetsauce Ltd, Complaints, Ellkat House, Coed Aben Road, Wrexham Industrial Estate, Wrexham, LL13 9UH
If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. With our final response we will provide a copy of the Financial Ombudsman Service's explanatory leaflet.
For further information please email help@fleetsauce.co.uk to request a copy of our Complaints Policy.
What does Fleetsauce Ltd do with your Data?
Fleetsauce Ltd is committed to ensuring that your privacy is protected and follow guidelines as set by the Information Commissioners Office – Data Protection Register Reference ZA050736.
Should we ask you to provide information by which you can be identified then you can be assured that it will only be used in accordance with our Privacy & Data Policy.
All customer records are kept Private and Confidential therefore Fleetsauce Ltd reserve the right to give copies of your records rather than allowing access to files which could contain information of other customers.
If you would like to view the information Fleetsauce Ltd has on record, please email help@fleetsauce.co.uk. We are required to confirm your identity before any information is disclosed in accordance with the Proceeds of Crime Act 2002 (POCA)
A full copy of our Privacy & Data policy is available on our website or by emailing help@fleetsauce.co.uk to request a copy.