This document sets out the Terms and Conditions under which we conduct our business.
Definitions
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We/Us/Our – Fleetsauce Ltd |
Funder – Finance Company |
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You/Your – Person signing contract |
Dealer – Our source of vehicle |
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B**– Unregulated , P**– Regulated |
Processing Fee – Our charge to you for our services |
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CH – Contract Hire |
Finance Agreement – The contract between you and the funder. |
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HP – Hire Purchase |
VED – Vehicle Excise Duty |
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FL – Finance Lease |
OCS – Order Confirmation Statement |
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SalSac – Salary Sacrifice |
Pre-Registered – New vehicle registered prior to being sold |
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FCA – Finance Conduct Authority |
Order Form – The contract between you and Fleetsauce Ltd |
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BVRLA - British Vehicle Rental & Leasing Agency ICO – Information Commissioners Office |
Used Vehicle – previously owned and used by one or more individuals or businesses |
Fleetsauce Ltd specialise in Personal and Business Vehicle leasing. We use our knowledge and relationships with manufactures, dealers, and funders to get you the best deal.
Our registered office is Ellkat House, Coed Aben Road, Wrexham Industrial Estate, Wrexham. LL13 9UH.
We are authorised and regulated by the Financial Conduct Authority – Firm reference 676763
We are registered with the Information Commissioners Office – Firm reference ZA050736
Fleetsauce Ltd are also a member of the British Vehicle Rental and Leasing Association (BVRLA) – Member number 10818.
Fleetsauce Ltd are credit brokers and not a lender and are not linked to any of our lending panel member.
Fleetsauce Ltd is a member of a group which includes V4B Ltd, V4B Business Finance Ltd, R.A.D.S t/a The Car Shop, ACV Hire & Autolease Spain. Information is shared amongst the companies in line with our Privacy & Data Policy. Fleetsauce Ltd has Introducers who act on behalf of Fleetsauce Ltd. Information is shared between the Appointed Representatives/Agents Sub Franchises and Fleetsauce Ltd in line with our Privacy & Data Policy.
2. What's the process?
a) Quote
After a discussion with your Account Manager, they will send you a quote. Please review to ensure all details are as discussed. If you find any error, please notify your account manager so they can amend and resend. Please note that we aim to honour all quotes for a minimum of 7days, however prices may change due to Manufacture/Funder increases which is beyond our control. Should any changes happen your Account Manager will notify you. If you require a new quote please ask your Account Manager to issue one.
b) Finance Application & Credit Checking
Once you select a quote, you will need to complete a Finance Application online. Once completed this is sent to the funder for approval. Should you gain acceptance the funder will request additional information in line with FCA Rules and Regulations. This may include but is not limited to Photo ID such as Valid Drivers Licence or Passport, Bank Statement or access to view your bank via Open Banking, Utility Bills and any other proofs they see fit. For Business Contract Hire additional information may include but is not limited to the above plus Company Accounts and additional information on all company directors or Ultimate Beneficial Owners.
By completing the Finance Application, you are granting permission for Fleetsauce Ltd to submit your details to the funder who will conduct a Hard Search. Your Credit File may be locked which will inhibit the Hard Search. It is the customers responsibility to ensure that their Credit File is accessible. Delays to the finance application process may result in us having to send an update quote due to price changes.
Once approved the funder may put a timeline on the credit to ensure they are following FCA regulations on affordability. Should this happen, the funder will complete another search for credit. Please be advised they may not seek secondary approval to run another credit search. If declined your Account Manager will contact you to discuss the available options. Unfortunately some dealers may cancel the order immediately upon failed credit due to not having approved finance attached to the vehicle. This is out of Fleetsauce’s control. Failure to obtain/maintain credit, which results in the order being cancelled will result cancellation fee’s as per section 4.
c) Order Form
Once we receive confirmation that your proposal has been accepted, we will send you your order form. This will include the following information
This order form serves a dual purpose and holds dual contract obligations :-
You are responsible for ensuring all the information is correct on the order form. Fleetsauce Ltd are not liable for any signed order forms which are found to have incorrect information on them. The vehicles specifications are supplied by the vehicle manufacturer to CAP/Clear Vehicle Data and formatted for our use. Whilst we make every effort to assist in identifying vehicle options and standard specifications, the information should only be used as a guide, and no decision should be made without verification of the latest data from the manufacturer. Please check your order carefully to ensure it suits your exact requirements. If you are unsure, please check the manufacturer's website and discuss with your Account Manager. Fleetsauce Ltd will not be liable for any missing options or features unless specified on the order form. Once you have read and are happy that all the information is as discussed with your Account Manager then sign and return. The documents can be signed via Zoho Sign or we can issue a PDF copy which can be wet signed and emailed to your account manager or posted to our registered address.
d) Vehicle Ordering & Processing Fee
Upon receipt of the signed order form Fleetsauce will acknowledge the order and provisionally secure your vehicle. You will receive a Processing Fee Invoice emailed to the email address on your order form. The Processing Fee will be issued from V4B Ltd as all invoicing within the group is actioned by them. For further information or clarity please email finance@v4b.co.uk. Payment is due upon receipt of the invoice and can be made via Card or Bank Transfer. If payment of the Processing Fee isn’t received within 5days of the invoice being issued the order will be cancelled, and cancellation terms enforced as per section 4. The Processing Fee is non-refundable. Upon receipt of the processing fee, we will then confirm the order with the dealer and send you an OCS. The dealer may request payment upfront for optional extras, the Customer Support Team will contact you to advise if necessary. Fleetsauce and the Customer Support Team will keep you informed as and when we get updates from the dealer. If you are ordering a Factory Order vehicle you may be able to make changes, however this may result in Fleetsauce having to obtain new credit on the new vehicle price. Fleetsauce may charge an Order Amendment fee of £100 + VAT to facilitate this. If you are ordering a Stock vehicle you will not be able to make any changes to the order once it has been placed. For further information please speak to your Account Manager.
e) Pre-Registered Vehicles & Used Vehicles
If ordering a Pre-Registered vehicle, please ensure you check the registration date as you will be liable for ensuring that Servicing & MOT’s are maintained in line with the Manufactures guidelines. You can ask your Account Manager or check on the Government website after delivery with the Registration Number. Fleetsauce Ltd will not be liable for any voided warranty or costs incurred with not maintaining the vehicle. If ordering a Used Vehicle please ensure you have checked the imperfections listed on the website. Mileage listed on the website is correct at the time of posting and does not include possible movement/delivery mileage. For further information please contact your Account Manager.
f) Funder Documents
Your finance agreement can be received anytime from ordering the vehicle to booking of delivery. The Customer Support Team will contact you when they need completing. We are unable to secure a delivery date until the finance documents have been signed and accepted. Please read the Finance Agreement carefully. You are responsible for ensuring all the information is correct on the Finance Agreement. Fleetsauce Ltd are not liable for any signed Finance Agreements which are found to have incorrect information.
Failure to sign and return the Finance Agreement will result in a cancellation as per section 4.
g) Insurance
For insurance you will need to make sure that you give the correct details for the owner and registered keeper. It is important to get this information correct to ensure that in the unfortunate event that you need to claim your insurance will be valid. In some instances, Insurance will need to be arrange prior to delivery as some funders request proof of insurance prior to allowing delivery. The Customer Support Team will contact you should this be needed. It is NOT Fleetsauce’ s responsibility to check the vehicle is insured as we have acted on your instructions to set up your salary sacrifice scheme.
h) Arranging Delivery
When Fleetsauce Ltd are made aware the vehicle is available for delivery we will contact you to arrange a convenient date. Delivery will be arranged, and the vehicle driven to the address on the order form and must be signed for by the applicant. If you would like the delivery to be at an alternate address, if you require someone else to take receipt of the vehicle or if you would like to arrive on a truck/lorry please discuss with you’re the Customer Support Team. Cancelled deliveries may incur a penalty. If this occurs an invoice will be issued which will be due for payment upon receipt.
Dependant on the funder you may be required to pay your initial rental prior to delivery and/or a deposit which may be refunded after delivery. The Customer Support Team will advise at the time.
We aim to honour any Estimated Delivery Date issued; however, delays may happen due to forces outside of our control. Failure to honour the estimate delivery date does not constitute as a breach of the order/contract. Fleetsauce Ltd will not be liable for any loss, damages or costs incurred due to a delayed delivery.
If you have multiple vehicles on order Fleetsauce Ltd are not bound to deliver the vehicles in the sequence in which they were ordered.
i) Accepting the vehicle
When your vehicle is delivered, we advise all customers to thoroughly check the vehicle and that any optional extras selected are present before accepting the vehicle. If the damage is minor i.e small scratch and you are happy to accept the vehicle as is, please ensure the damage is noted on the handover sheet so you aren’t charged for the damage. If you are unhappy with the vehicle, please call Fleetsauce Ltd whilst the delivery driver is on site so we can advise you what to do. Please do not sign the delivery note until you have spoken to us as once its signed it is harder to resolve. Fleetsauce Ltd are not liable for any costs or damage incurred because of the car arriving damaged/missing items.
Vehicle Ownership
When you lease a car, you will not receive the V5 documents as the Funder is the Registered Vehicle Owner. The V5 document will stay with the leasing company. Although the V5 is not proof of purchase, the registered name and address on the V5 documents will be the Funder. If you require a copy of the V5 document please contact the Funder.
Road Fund Licences
As you do not have access to the V5 for the vehicle, the leasing company will be responsible for taxing the vehicle. The initial cost will be covered by your monthly payments, However, you may get adjustment invoices each year should there be an increase in the Road Fund Licence as per His Majesties Government. For further information please contact your Funder.
Maintenance
Maintenance can be added to your order up to 3 months past delivery. For further details please contact your Account Manager.
Servicing & MOT’s
If you have selected Maintenance please follow the Funder guidance provided with regards to Service and MOT’s guidelines. If you have not received any information please contact them directly for further information.
If you have selected a Non-Maintained agreement please ensure you check the manufacturers and funders guidelines on Services & MOT’s. As you have selected a Non-Maintained agreement the responsibility remains with you and Fleetsauce Ltd are not liable for any loss of warranty or costs incurred with not following their guidance.
Parking fines & Speeding tickets
If you find yourself with a parking ticket or other road violation resulting in a fine, the information will be sent on to the Funder and not you as they are the Registered Owner. This shouldn’t cause any problems for you, it just means that depending on your lease contract, the company will send the details straight over to you, inform the correct authorities of your details or pay the fine and bill you the charges separately. For further information please contact the funder.
Mileage
Do you need to increase or decrease your mileage allowance? Contact your Account Manager and they will advise of you what steps need to be taken.
Novation’s & Transfers
If you need to amend any part of the finance agreement with the funder, contact your Account Manager and they will liaise with the funder to find out what options are available. Fleetsauce Ltd may charge a processing fee of £300 + VAT. Payment is due upon receipt on the invoice and can be made via Card or Bank Transfer.
Private Plates
If you would like to put a Private Plate on the vehicle, contact your Account Manager and they will liaise with the funder to find out what options are available. Fleetsauce Ltd may charge a processing fee up £100 + VAT to action any of the below. Payment is due upon receipt on the invoice and can be made via Card or Bank Transfer. The below is subject to funder – please contact your Account Manager to discuss.
Change of details
Should any of your details change during the term of your agreement please contact Fleetsauce Ltd and your Funder to update the details. Fleetsauce Ltd are not liable for any costs incurred due to incorrect information being on our systems. This includes but is not limited to Change of Address, Contact details, Number plates, Milage allowances, Approved Contact persons etc.
Ending the Agreement
If you wish to end the agreement early you will need to Customer Support Team. They will request a quote from the funder. Once accepted and paid they can then arrange collection. If you are at the end of the agreement the funder will not automatically arrange collection. If nothing is arranged at the end of the agreement the funder will place the car into an Informal Agreement and your monthly rentals may change. Please refer to your Finance Agreement for these charges.
Collection
Once a collection is arranged you will receive an email from the Funder (or via us) which will guide you through what is required before the car is returned. Any damage on the vehicle which is not deemed fair wear and tear may incur additional costs. Most funders follow the BVRLA’s guidance on Fair Wear and Tear. We recommend you visit www.bvrla.co.uk/guidance/fair-wear-tear for further information. If you have exceeded your contractual mileage allowance, you will be charged excess milage as per your finance agreement. Fleetsauce Ltd are not liable for any charges which are incurred when a vehicle is returned. These charges are determined by the funder and/or appointed collection agent and will be invoiced directly to you.
Extensions or Purchase
If you wish to extend your agreement or purchase your vehicle at the end of the contract, please contact your account manager a month before the agreement end date to discuss.
Below outlines Fleetsauce Ltd cancellation policy & procedure only . Your selected funder and/or dealer may have cancellation terms of their own which will also be enforceable.
4a) You wish to cancel your order
To cancel your order please email help@fleetsauce.co.uk will your Name, Order Reference, Vehicle Ordered and Reason for Cancellation. Upon receipt of your cancellation request the Customer Support Team will liaise with the funder and/or dealer and confirm any cancellation charges from them. In the meantime your Account Manager will contact you to see if they assist.
Regulated - As a consumer, you have a legal right to cancel the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 within 14days of signing the order form.
If you cancel within the 14days of signing the order form no cancellation fee’s will be charged and the order cancelled. We are permitted by law to retain/pursue payment of the Processing Fee to cover costs we have incurred in processing your requests. The Customer Support Team will contact you within 14days to confirm the order has been cancelled successfully
If you cancel after 14days of signing the Fleetsauce Ltd order form you will be charged 1 months rental inc VAT as per your order form.
Unregulated - If you cancel anytime after signing the order form and no alternative recourse can be found and you continue with the cancellation the Customer Support Team will confirm your Cancellation Fee of 3 x Monthly Rentals ex VAT. Finance will issue the invoice within 24hours to the email address on the account. Payment is due upon receipt of invoice.
4b) Cancellation due to failure to obtain/maintain credit
Due to regulations regarding affordability the funder will check your credit status periodically through your order journey. Usually every 90days. Should you at any point fail to be approved for finance and no alternative recourse can be found then a Cancellation Fee will be charged. Finance will issue the invoice within 24hours to the email address on the account. Payment is due upon receipt of invoice.
Regulated - You will be charged 1 months rental inc VAT as per your order form.
Unregulated – You will be charged 3 x Monthly Rentals ex VAT as per your order form.
4c) Cancellation by Fleetsauce Ltd
If at any point Fleetsauce Ltd are made aware of changes from the Manufacturer, Dealer or Finance Provider which will impact the order or future finance agreement you will receive 28days to cancel the order without penalty. Additionally, if changes occur which inhibit Fleetsauce Ltd from being able to fulfil any part of the order we reserve the right to cancel the order. These changes include but aren’t limited to Manufactures Pricing, Model Specification, Finance Rental, Changed in VED and discounts. Changes to delivery dates do not constitute as a change in your order as all dates given are estimates and are subject to change.
If you have a complaint about any aspect of our service, then we would like to hear from you.
How do I get in touch with Fleetsauce Ltd?
Phone : 0800 032 1433
Email : help@ fleetsauce.co.uk
Post : Ellkat House
Coed Aben Road
Wrexham Industrial Estate
Wrexham.
LL13 9UH
We aim to resolve all complaints however where we cannot resolve to your satisfaction you may be entitled to refer it to Financial Ombudsman Service.
How do I get in touch with the Financial Ombudsman Service?
Phone: 0800 023 4567
The phones lines are open between 8am and 5pm, Monday to Friday. At times, you might need to wait to speak to someone.
Online : https://www.financial-ombudsman.org.uk/contact-us/complain-online
You may also be able to benefit from BVRLA ADRS (Alternative Dispute Resolution Service)
How do I get in touch with the BVRLA’s ADR service?
Email: complaint@bvrla.co.uk
Post: Conciliation Service
BVRLA
River Lodge
Badminton Court
Amersham
Buckinghamshire
HP7 0DD
For further information on how we handle your complaint please request a copy of our complaints handling policy
a) All prices are subject to VAT unless otherwise stated and subject to change in line with the government.
b) These terms and conditions are subject to review and amendment. To check which version your order is please check the bottom for a date or email help@fleetsauce.co.uk. New terms and conditions will be posted on fleetsauce.co.uk, and all customers will be notified via email should they be affected by the changes. If the changes have a material effect on your order you will be given 28days to cancel without penalty. However, if the changes made do not constitute a material change then cancellation due to the changes will incur a cancellation fee. If you would like to cancel due to the changes please email help@fleetsauce.co.uk.
c) DPF Filter
Important information regarding Diesel vehicles with Diesel Particulate Filters (DPF)
Diesel particulate filters significantly reduce harmful emissions and are vital for diesel vehicles meeting European tailpipe emissions, but care is needed when using this technology in predominantly urban driving conditions. You have been advised during the pre-order process of your responsibilities regarding DPF filters, therefore the Fleetsauce Ltd and dealers/funders will accept no responsibility for additional costs relating to DPF management and maintenance.
d) ADBLUE
Certain diesel vehicles require the regular use of AdBlue (Diesel Exhaust Fluid) to operate properly and comply with emissions regulations. It is the sole responsibility of the you to ensure that AdBlue is maintained at appropriate levels in accordance with the vehicle manufacturer’s guidelines.
Fleetsauce Ltd will not be liable for any damage, performance issues, engine faults, or additional costs arising from the failure to refill or maintain AdBlue levels, or from the use of incorrect or contaminated AdBlue. This includes, but is not limited to, breakdowns, increased emissions, or system malfunctions related to the Selective Catalytic Reduction (SCR) system.
e) DEV/PHEV & Charging Batteries
Important information regarding DEV/PHEV vehicles & Charging Batteries
The term ‘electric vehicle’ (EV) refers to any vehicle powered, in part or in full, by a battery that can be directly plugged into the mains. In short, any vehicle that can be plugged in. Performance will depend on the type of EV. You must ensure that your vehicle is adequately charged and maintained according to the manufacturer's specifications. Fleetsauce Ltd will not be held liable for any damage, loss, malfunction, or performance issues resulting from the failure to properly charge or maintain the vehicle. This includes, but is not limited to, issues
f) Leaving the EU
If because of the UK leaving the EU, tariffs/duties are payable on the import of vehicles, all the vehicle manufacturers now reserve the right to change the price of the vehicle(s). If a manufacturer does increase the price, you will have an opportunity to cancel your order. This increase will not apply if your vehicle arrives in the UK prior to tariffs/duties applying.
g) Force Majeure
We shall be entitled to suspend or cancel our obligations under this agreement if we shall be prevented and/or hindered from fulfilling our obligations by strikes, lockouts, fire or failure by any manufacturer or supplier to supply a Vehicle or the theft of a vehicle, or any other event outside our control.
h) Commission Disclosure
The FCA expects any intermediary to disclose to the customer that a commission may be payable by the owner or creditor to the intermediary, and, if the customer asks, the amount of that commission.
The FCA has made it clear that "commission" means any financial consideration.
If you would like Fleetsauce Ltd to disclose any potential commission, please make your request to our head office address or by email to help@fleetsauce.co.uk or by telephone: 0800 0966 488
i) Conflicts of Interest
If it is discovered that Fleetsauce Ltd or any of its Directors/Staff have a material interest in the business, you ask us to transact on your behalf we will make you aware. We will issue you a Conflict-of-Interest notice for you to review. If you are happy for us to process, please sign and return the document to help@fleetsauce.co.uk
j) Data Protection & Confidentiality
Fleetsauce Ltd are registered with the ICO (Information Commissioner’s Office) – Firm Reference ZA050736
Fleetsauce Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, then you can be assured that it will only be used in accordance with our privacy statement.
Fleetsauce Ltd use the information provided to obtain quotes and arrange finance with a funder and arrange delivery with a dealer. The funder/dealer may request additional information to conduct credit searches on individuals and/or businesses that form part of the agreement. Further information on the funders Data Protection and Confidentiality can be found within their Terms and Conditions. Fleetsauce Ltd are not liable if a Data Protection or Confidentiality breach results from a Funder/Dealer error or omission.
Fleetsauce Ltd is a member of a group which includes V4B Ltd, Fleet Sauce Ltd, Business Finance, The Car Shop, ACV Hire & Autolease Spain. Information is shared amongst the companies in line with our Data Policy.
Fleetsauce Ltd has Appointed Representative /Agents who act on behalf of Fleetsauce Ltd. Information is shared between the Appointed Representative and Fleetsauce Ltd in line with our Privacy & Data Policy.
All customer records are kept Private and Confidential therefor Fleetsauce Ltd reserve the right to give copies of your records rather than allowing access to files which could contain information of other customers.
If you would like to view the information Fleetsauce Ltd has on record, please email help@fleetsauce.co.uk. We are required to confirm your identity before any information is disclosed in accordance with the Proceeds of Crime Act 2002 (POCA)
A full copy of our Privacy & Data policy is available on our website or by emailing help@fleetsauce.co.uk.
k) All invoices issued are due for payment on receipt if invoice. Failure to make payment may result in the additional charges/interest being added. All invoices will be issued by V4B Ltd as they action all group invoicing. For further information or clarification please email finance@v4b.co.uk.
l) For details of the applicable terms and conditions of the vehicle, please refer to the Manufacturer's warranty provided with the Vehicles. If you are a consumer, a Manufacturer's warranty is in addition to, and does not affect, your legal rights in relation to any Vehicles that are faulty or not as reasonably described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.