Vehicle available for Leasing from Fleetsauce in Wrexham

Treating Customers Fairly (TCF) policy

What is Fleetsauce Ltd Treating Customers Fairly (TCF) Policy?

We value our customers and treat them fairly by providing a professional service and sell them products that fit their needs. We have embedded treating customers fairly (TCF) principles within our business and our service. Fleetsauce Ltd believe TCF is more than just a policy, but it is about establishing a culture of fairness throughout the business. The TCS Policy sets out the responsibilities for the fair treatment of customers and demonstrate how the Company continually assesses how it treats customers fairly.

What do we do as a business to support TCF and ensure desired outcomes?

Fleetsauce Ltd ensure that the business and its staff are supporting TCF by;

What are Fleetsauce Ltd TCF commitments?

Fleetsauce Ltd ensure that all staff follow the below commitments to ensure TCF is managed:

  1. We explain key attributes of products and make sure that our documentation and advertising is clear, easy to understand and is not misleading
  2. We design our marketing campaigns and literature so that the key messages are clear, balanced, and useful for our target customer segments
  3. We regularly review our sales activities to ensure that we are selling products and services that meet the needs of our customers
  4. Where a customer complains about our service, we treat their complaint seriously and positively. Our responses are clear and easy to understand
  5. We use data to monitor to improve our customer service.

What are FCA Principles?

FCA has a number of principles which we must adhere to. Principle 6 is directly associated to TCF & Principle 12 is associated with the Consumer Duty which ensure a greater protection for consumers, however all the principles are designed to ensure a good outcome for consumers.

What is Fleetsauce Ltd desired outcome?

The FCA has defined the following TCF outcomes as critical for the fair treatment of customer:

  1. Consumers can be confident that they are dealing with Fleetsauce Ltd and are treated fairly
  2. Products marketed are designed to meet the needs of our customers
  3. Customers are provided with clear information and kept appropriately informed before, during and after the point of sale
  4. Customers are satisfied that advice received is suitable and takes account of their circumstances
  5. Customers are satisfied with the products (financial packages) that perform as Fleetsauce have led them to expect
  6. Customers should not face unreasonable post-sale changes to our product
  7. Customers receive communications they can understand
  8. Customers receive products and services that are suitable for their needs and offer a fair value
  9. Customer are supported through the lifetime of the product/contract
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